Health is an inescapable element of your quality of life. Here is information to help you better understand the care and services offered by the Quebecor health system.
General health care in Quebec is available in the following institutions:
The services offered there are:
Be sure to look up the business hours of the clinic you wish to use. Also verify that it offers a phone service allowing you to call if you have health issues outside of the business hours. In Quebec, doctors don’t usually do house calls.
Centre de santé et de consultation psychologique (CSCP) de l’Université de Montréal
Located on campus, the CSCP offers exclusively to the University’s students and personnel a wide variety of services that include:
If you’d like to have access to these health services or you wish to get help in order to adapt to the Canadian way of life, all you need to do is set up an appointment with one of the CSCP’s counselor. They are here for you.
Centres Locaux de Services Communautaires (CLSC)
Located in many of the city’s neighborhoods, the CLSC offer general care and services, including counseling in mental health. The healthcare professionals working there and certain personnel members often speak multiple languages thus rending them more receptive to the specific needs of different cultural groups. Usually, an appointment is required for consult.
Cliniques de maladies sexuellement transmissibles sexuellement – SIDA (Sexually transmitted diseases – AIDS clinic)
These specialized clinics allow users to take screening tests, obtain consult services before or after the HIV screening test (the AIDS virus) and receive information on way to prevent as well as treatment
Cliniques de maladies tropicales et infectieuses (Tropical and Infectious diseases clinic)
Screening tests for tropical diseases are available at these clinics. If you think you are suffering from malaria or other tropical diseases, please contact one of them.
Organismes communautaires (Community organizations)
Numerous community organizations exist and they work as a partner with the Ministère de la Santé et des Servics sociaux (Health and Social services ministry). These organizations welcome new immigrants as well as refugees and facilitate their integration. There, you will find multiple advisors speaking multiple languages, providing newcomers all the information that will help them navigate adequately though the healthcare system.
When you see a doctor, a file containing all medical information about you is created. The doctor will refer to you file at each of your subsequent visits. You have the right to consult your file and to ask explanations regarding the information it contains.
According to the law, all the information contained in you medical records, including mal results, must remain confidential.
You probably know these businesses as being apothecaries or clinics in your country. In Quebec, drugstores sell a wide variety of products in addition to medication.
Pharmacists can answer your questions and advise you on common health issues such as a cold or a sore throat. However, they do not prescribe prescription medication, do not cure small health issues nor give shots.
Emergency health services
911 is a number you can dial 24 hours a day to obtain emergency services
Ambulances are a means of rapid and safe transportation to the hospital should you be seriously injured and should your state prevent you from getting there by car or cab. If you use this service, the fee is approximately $100.
Emergency room in hospitals
In hospitals, the emergency clinics are open 24h a day and are equipped with medical and nursing staff specially trained. If you are in a serious or critical state, you will be treated immediately; if not, you might have to wait a long time if the service is very busy. It is recommended you use the CLSC or medical clinics in your neighborhood when your state does not require emergency care.